Refund policy

Please reach out to us at support@jbuckets.com within 7 days of receiving your order.

Include in the email:

• • Your order number;
  • Photos, where relevant, of the issues.

Return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
• Sample items;
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt;
• Items accurately printed according to the designs or tech packs provided to Tapstitch that the purchaser decides are not what they intended or no longer want;
• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Tapstitch, such as the recipient’s incorrect phone number or shipping address.